FAQ

Frequently asked questions

Answers for both ways of using ScholarSite — signing up yourself, or having Digi Soft UG set things up for you.

For self-service professors

How do I sign up?

Create an account at digi-soft.app (the Digi Soft Hub), pick a plan, and you'll be redirected straight into your new ScholarSite admin panel — already signed in, with your site created.

What happens right after I sign up?

Your site starts as a draft on an auto-generated subdomain based on your name. Fill in your profile, publications, and other details, then publish it from the Sections page when you're ready. See the getting started guide for the full walkthrough.

What's different between the plans?

Every plan includes the same core site — profile, publications, teaching, awards. Free is limited to a ScholarSite subdomain with manual data entry. Pro adds a custom domain and automatic ORCID / Google Scholar syncing. Institution adds unlimited sites, team management, and priority support. See full pricing.

How do I upgrade my plan?

Change your plan any time from your subscription on digi-soft.app. The next time you sign in to ScholarSite (via "Sign in with Digi Soft Hub" on the admin login page), your new plan takes effect automatically.

Do I need a password for ScholarSite?

No — self-service accounts sign in exclusively through the Digi Soft Hub ("Sign in with Digi Soft Hub" on the admin login page). There's no separate ScholarSite password to remember.

How does billing work?

Plans are selected and managed on digi-soft.app. Online payment is being added there — for now, choosing a plan activates it directly with no charge.

How do I get support?

Use the contact link on digi-soft.tech. Institution-plan customers get priority support.

For agency-managed clients

What does "managed" mean?

Digi Soft UG creates and maintains your site for you — content updates, design, hosting, and technical setup are all handled by the agency. You don't need to touch the admin panel yourself, though you can if you'd like.

How do I request a change to my site?

Contact Digi Soft UG via digi-soft.tech with what you'd like updated.

Can I log in and edit my own site?

Yes — ask the agency to set you up with a Team login, and you'll get the same admin panel self-service professors use, scoped to your own site.

How is this different from signing up myself?

Self-service is do-it-yourself: you sign up, pick a plan, and manage the content. Agency-managed means Digi Soft UG handles it for you — typically a better fit for departments, or professors who'd rather not manage the site directly. Both use the exact same underlying platform.